Return Policy
At Arsa Mart (আরসা মার্ট), customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we want to make the return process as simple and hassle-free as possible. This Return Policy outlines the conditions and procedures for returning products purchased from our website.
Eligibility for Return
You can return a product if:
- The product is defective or damaged at the time of delivery.
- You received the wrong item.
- The product does not match the description on our website.
- The product is incomplete or missing parts.
Returns are not accepted for the following reasons:
- The product has been used or altered from its original condition.
- The product was damaged due to customer negligence.
- The return request is made after the return window has expired (within 14 days of delivery).
Return Process
To initiate a return, follow these simple steps:
- Contact Us: Reach out to our customer support team at [email protected] within 14 days of receiving the product. Include your order number, product details, and the reason for the return.
- Return Instructions: If your return request is approved, you will receive return instructions and a return shipping label (if applicable).
- Product Condition: Return the product in its original condition (unused, unopened, and with all tags or seals intact).
- Return Shipping: You will be responsible for return shipping costs unless the product is defective, damaged, or incorrect.
- Refund or Exchange: Once we receive and inspect the returned product, we will process your refund or exchange. Refunds will be issued to the original payment method, and exchanges will be processed for the same item or a different product of equal value (subject to availability).
Return Window
You must initiate the return within 14 days of receiving the product. Any return requests made after this period will not be accepted.
Non-Returnable Items
The following items cannot be returned:
- Personalized or customized products.
- Perishable goods such as food items, cosmetics, etc.
- Downloadable products like software or digital content.
- Products purchased during promotional discounts or sales, unless defective or damaged.
Shipping Costs
Shipping costs for returns are non-refundable, except in cases where the product is defective, damaged, or incorrect. If the return is due to a fault on our part, we will bear the return shipping cost.
Why Choose Us?
At Arsa Mart (আরসা মার্ট), we make the return process straightforward and easy. Our goal is to provide you with an enjoyable shopping experience, and we are here to resolve any issues quickly and efficiently. If you ever need to return a product, rest assured that we will handle your request with care.
Contact Us
If you have any questions or concerns regarding the refund process, please feel free to contact us:
Thank you for shopping with Arsa Mart (আরসা মার্ট)! We are committed to ensuring your satisfaction and are here to assist with any concerns.
