If you have any complaints, please contact our customer support team. We will investigate and resolve the issue as quickly as possible to ensure your satisfaction.
We provide customer support during business hours, but our support team will get back to you as quickly as possible if you contact us outside business hours.
You can contact us via email at [email protected], or by calling our hotline at 01618871400 or 09649444000. We are available during business hours.
Personalized or customized products, perishable goods, and downloadable items are not eligible for returns. Refer to our Return Policy for more details.
Orders can be canceled within 24 hours of placing the order. Please contact customer support to request a cancellation.
Please refer to our Return Policy for step-by-step instructions on how to return a product. Returns are accepted within 14 days of receiving the product.
Once the payment is processed, it cannot be changed. However, you can cancel the order and place a new one if necessary.
To request a refund, please refer to our Refund Policy and follow the steps mentioned. Refunds will be issued to the original payment method.
We accept a variety of payment methods including credit/debit cards, mobile payments such as bKash, Nagad, Rocket, Ok Wallet, Tap, and Upay, as well as cash on delivery (COD).
You can change your shipping address if the order has not been shipped yet. Please contact us as soon as possible for any changes.
Shipping time depends on your location. For deliveries within Dhaka, it typically takes 1-3 business days, while deliveries to other regions may take 3-7 days.
After your order is shipped, you will receive an email with a tracking number. You can track your order status on our website or through the courier’s site.
Product availability is displayed on each item’s page. If the item is out of stock, you will be notified, and we will offer you alternatives if available.
No, you can place an order as a guest. However, creating an account makes it easier to track your orders, save shipping details, and receive promotions.
To place an order, simply browse our website, select the products you want, and add them to your cart. Then, proceed to checkout to complete the order.
( https://arsamart.com.bd/shop/apply ) এই লিঙ্কে ক্লিক করে আপনার ইনফরমেশন গুলো দিয়ে সেলার হিসেবে রেজিস্ট্রেশন করুন!
অথবা সহযোগিতার জন্য কল করুন আমাদের হটলাইনে:
09649-444000
ভিডিও টিউটোরিয়াল: https://youtu.be/Om893zTx2t8
