Refund Policy
At Arsa Mart (আরসা মার্ট), we strive to provide our customers with the best shopping experience. If, for any reason, you are not satisfied with your purchase, we are here to help. This Refund Policy outlines the conditions and procedures for returning products and requesting a refund.
Eligibility for Refund
You are eligible for a refund if:
- The product is damaged or defective at the time of delivery.
- The wrong item was delivered to you.
- The product did not meet the description provided on the website.
- You received an incomplete order (missing items).
Refunds are not applicable if:
- The product has been used or altered from its original condition.
- The product was damaged due to customer negligence.
- The request for a refund is made after the return window has expired (within 14 days of delivery).
Refund Process
To initiate a refund, please follow these steps:
- Contact Us: Reach out to our customer support team at [email protected] within 14 days of receiving the product. Please include your order number and details of the issue with the product.
- Return the Product: If your refund request is approved, you will be asked to return the product in its original condition (unused and unopened) within 7 days of receiving the return instructions.
- Refund Approval: Once we receive the returned product and verify the issue, we will approve the refund. The refund will be processed to the original payment method used at the time of purchase.
- Processing Time: Refunds may take up to 7-10 business days to be reflected in your account, depending on your payment method.
Non-Refundable Products
Some products may not be eligible for a refund, including:
- Personalized or customized items.
- Perishable goods (e.g., food items, cosmetics).
- Downloadable products (e.g., software, digital files).
- Products purchased on sale or promotional discount (unless faulty or damaged).
Shipping Charges
Shipping charges are non-refundable. If you are returning a product, you will be responsible for the return shipping costs unless the product is defective or damaged.
Exchange Policy
If you would prefer to exchange your product instead of requesting a refund, we will accommodate exchanges for the same product or a different product of equal value, subject to availability. Please contact our support team for more information.
Why Choose Us?
At Arsa Mart (আরসা মার্ট), customer satisfaction is our top priority. We ensure that our refund process is as smooth and hassle-free as possible. If you ever need to return a product, we promise to handle your request with the utmost care and urgency.
Contact Us
If you have any questions or concerns regarding the refund process, please feel free to contact us:
Thank you for shopping with Arsa Mart (আরসা মার্ট)! We appreciate your trust and are here to assist you with any concerns regarding your purchase.
