Cancellation Policy

At Arsa Mart (আরসা মার্ট), we understand that sometimes plans change and you may need to cancel your order. We strive to make the cancellation process as simple and straightforward as possible. This Cancellation Policy outlines the conditions and procedures for canceling orders placed on our website.

You are eligible to cancel your order if:

• The order has not yet been shipped.
• You request the cancellation within 24 hours of placing the order.

• The order has already been shipped or delivered.
• The cancellation request is made after 24 hours of placing the order.

To cancel an order, please follow these steps:

1. Contact Us: Reach out to our customer support team at [email protected] as soon as possible, ideally within 24 hours of placing the order. Please include your order number and reason for cancellation.
2. Cancellation Confirmation: Once we receive your request, we will verify the order status. If the order has not been shipped yet, we will proceed with the cancellation and confirm it via email.
3. Refund Process: If the payment was already processed for the canceled order, a full refund will be issued to the original payment method. Refunds may take 7-10 business days to reflect in your account, depending on your payment method.

Once an order has been shipped or delivered, it cannot be canceled. However, you may return the product following our Return Policy.

At Arsa Mart (আরসা মার্ট), we value our customers' convenience and aim to make your shopping experience as hassle-free as possible. If for any reason you need to cancel an order, our team will assist you promptly to ensure the process is smooth and efficient.

If you have any questions or concerns regarding the refund process, please feel free to contact us:

• Address: Baghdad Shopping Complex, Suite-D, Level-3, Mirpur-1, Dhaka-1216, Dhaka Division, Bangladesh
  View on Google Maps
• Hotline: 0161-8871400 | 09649-444000
• Email: [email protected] | [email protected]
• Website: https://arsamart.com | https://arsamart.com.bd

Thank you for shopping with Arsa Mart (আরসা মার্ট)! We are here to make your shopping experience easy and enjoyable, and we will assist you with any order cancellation requests you may have.